Arcane Visions Studios (“we,” “our,” or “us”) is committed to protecting the privacy of everyone who visits our website and purchases from our collection. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to it.
By visiting www.arcanevisionsstudios.com or placing an order with us, you agree to the practices described in this policy.
1. Information We Collect
We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website.
Information you provide:
- Name, email address, shipping address, and billing information when you place an order or contact us
- Messages and commission requests submitted through our contact form
- Newsletter subscription details if you choose to join our mailing list
Information collected automatically:
- Browser type, IP address, and device information
- Pages visited, time spent on site, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect solely to operate and improve our business and serve you better. Specifically, we use it to:
- Process and fulfill your orders, including shipping notifications and delivery updates
- Respond to your inquiries, commission requests, and customer service needs
- Send newsletters and early-access announcements to subscribers who have opted in
- Improve the website and tailor the experience to our visitors
- Comply with legal obligations and resolve disputes
We do not sell your personal information to third parties. We do not share it with advertisers. We will never use your information for any purpose unrelated to your relationship with Arcane Visions Studios without your explicit consent.
3. Order and Payment Information
All payment transactions are processed through secure third-party payment processors. We do not store your full credit card number, CVV, or banking details on our servers. Our payment partners are required to maintain the security of your financial information in accordance with applicable standards.
Your order details — including name, address, and purchase history — are retained for order fulfillment, customer service, and applicable legal and tax record-keeping purposes.
4. Sharing of Information
We share your information only as necessary to deliver our services:
- Shipping carriers and fulfillment partners, solely to deliver your order
- Payment processors, to complete your transaction securely
- Email service providers, to send newsletters to subscribers
- Legal authorities, if required by law or to protect our rights
All third parties with whom we share data are contractually required to handle it securely and use it only for the specified purpose.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, understand how visitors use our site, and ensure the shopping cart and checkout process function correctly.
You can disable cookies in your browser settings at any time. Please note that some features of the website may not function properly if cookies are disabled.
We do not use cookies to track you across other websites or to serve targeted advertising.
6. Newsletter and Email Communications
If you subscribe to our newsletter, we will use your email address to send you early access notifications, new collection announcements, and occasional updates about Arcane Visions Studios.
You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at info@arcanevisionsstudios.com. We will process your request promptly.
We do not send unsolicited commercial email. We do not share your email address with third-party marketers.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order records are generally retained for seven years in accordance with standard accounting and tax requirements. Newsletter subscriber data is retained until you unsubscribe.
8. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption for all data transmitted between your browser and our server.
No method of transmission over the internet is completely secure. While we work diligently to protect your information, we cannot guarantee absolute security.
9. Your Rights
Depending on where you reside, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to applicable legal obligations
- Opt out of marketing communications at any time
- Lodge a complaint with your applicable data protection authority
To exercise any of these rights, please contact us at info@arcanevisionsstudios.com. We will respond within a reasonable timeframe.
10. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Arcane Visions Studios
Email: info@arcanevisionsstudios.com
Website: www.arcanevisionsstudios.com
